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Links:
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TOTAL QUALITY MANAGEMENT
TQM Magazine is your source for the most advanced research in Total Quality Management.
At the TQM Resources page you may find many links to organizations and journals dealing in Total Quality Managment.
If you are interested in Kaizen, the
Kaizen Institute
has the widest and most reliable information on this subject.
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HUMAN RELATIONS
Human relations skills such as assertiveness, stress management and conflict resolution are essential for an organization's health and well being. Are you a assertive? You can take this assertiveness test to find out. The followingtips on managing yourself and leading others may help you clarify the difference between aggressive and assertive behavior.
If you want to read about anger, stress, anxiety and how to deal with them, the following
self help book maybe quite useful.
You may also find many articles on
conflict and total quality management at this site as well as some new and interesting
problem solving tools at The Altshuller Institute.
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